Return Policy

Welcome to Art Deal Chic (artdealrchic.com), your premier destination for curated clothing, elegant women’s apparel, and timeless dresses. We want you to be completely satisfied with your purchase, which is why we’ve designed a clear, fair, and customer-centric return policy that aligns with international consumer protection standards and meets the expectations of our global shoppers. This policy outlines our guidelines for returns, exchanges, and refunds, ensuring a seamless process if you need to send back an item — because we understand that buying clothing online, especially dresses and women’s apparel, requires confidence in your purchase.

1. Eligibility for Returns

To qualify for a return, your item must meet the following criteria, designed to protect both our customers and our brand while complying with regional consumer laws:
  • Returned within 14 calendar days of the delivery date (confirmed by your tracking information). This aligns with the standard return window preferred by most international online fashion shoppers, while also respecting EU consumer rights which require a minimum 14-day cooling-off period.
  • In original condition: Unused, unwashed, unaltered, and free from stains, odors, or damage. All tags, labels, and original packaging (e.g., garment bags for dresses) must be intact. For delicate women’s apparel and dresses, items showing signs of wear (e.g., washed fabric, stretched seams, or removed tags) will not be accepted, as they cannot be resold.
  • Not a final sale item. Final sale items are clearly marked on the product page (e.g., “Final Sale” or “Non-Returnable”) and are non-returnable, non-refundable, and non-exchangeable. This includes clearance items and personalized pieces, which are excluded from our return policy due to their unique nature.
Note: For hygiene reasons, certain intimate apparel items (if applicable) are non-returnable once unwrapped, in line with industry standards and international consumer protection guidelines.

2. How to Initiate a Return

We’ve simplified the return process to be hassle-free for our international customers, with clear steps that minimize confusion and speed up processing:
  1. Contact our customer support team at artdealrchic@outlook.com with your order number, product name, and reason for return (e.g., wrong size, change of mind, defective item). For defective items, please include clear photos of the issue to help us process your request faster — this is especially helpful for delicate dresses and women’s apparel.
  2. Our team will review your request within 24 business hours (in line with international customer service standards) and send a Return Authorization (RA) number via email. This number is required for all returns — packages without an RA number will be rejected and returned to you, as it helps us track and process returns efficiently.
  3. Package your item securely (we recommend using the original packaging if possible) to prevent damage during transit, and clearly write the RA number on the outside of the package. Proper packaging is crucial to avoid damage to delicate items like dresses and lightweight women’s clothing.
  4. Ship the package back to the address provided in the RA email. You are responsible for the return shipping cost, unless the return is due to our error (e.g., defective item, wrong product or size shipped). For EU customers, we comply with local regulations by covering return shipping costs for items that are defective or misrepresented.

3. Return Shipping & Handling

We recommend using a tracked and insured shipping service for your return, especially for international orders, to ensure your package arrives safely at our warehouse. Art Deal Chic is not responsible for lost, stolen, or damaged packages during the return process — tracking and insurance help protect your return investment.
If the return is due to our error (e.g., wrong size, defective item, incorrect product), we will reimburse your return shipping cost. Please provide a copy of your shipping receipt for reimbursement, as this helps us verify your expenses. For orders over €25 or £20 (including VAT) shipped to EU or UK customers, we offer prepaid return labels or a domestic return address to comply with regional return requirements.

4. Refund Process

Once we receive and inspect your returned item (typically 3-5 business days after delivery to our warehouse), we will process your refund promptly, keeping you informed every step of the way:
  • Eligible refunds will be issued to your original payment method (e.g., credit card, debit card, PayPal). Refunds may take 7-10 business days to appear in your account, depending on your bank or payment provider’s processing time — this is standard for international online retailers.
  • Original shipping fees are non-refundable, unless the return is due to our error. This aligns with industry standards for online fashion retailers and helps us cover the cost of order fulfillment.
  • If you received a discount or free shipping on your order, the discount will be deducted from your refund if the return reduces your order total below the discount threshold.
  • A restocking fee of up to 15% may apply to items that are returned in non-original condition or without all tags, to cover the cost of preparing the item for resale (if applicable).

5. Defective or Damaged Items

If your dress, women’s apparel, or other clothing item arrives defective, damaged, or incorrect (e.g., wrong size, wrong color), please contact us at artdealrchic@outlook.com within 7 calendar days of delivery. This complies with consumer protection laws in most international markets, including the EU and UK.
Include your order number and clear photos of the defect or damage, and we will either send you a replacement item at no additional cost or issue a full refund (including original shipping fees) and provide a prepaid return label for the defective item. We prioritize resolving these issues quickly to ensure your satisfaction.

6. Exchanges

To exchange an eligible item (e.g., for a different size or color of a dress or women’s apparel), follow the return process above and note your desired exchange in your email to our support team. We encourage exchanges over refunds whenever possible, as it helps us reduce waste and keep you as a satisfied customer. Once your return is inspected, we will process the exchange and ship the new item to you. Any price difference between the original and exchanged item will be charged or refunded accordingly.

7. International Returns

For international returns, customers are responsible for all customs duties, taxes, and import fees imposed by their country’s government. These fees are not included in the return shipping cost and will be collected by the carrier upon delivery. We are not responsible for delays due to customs processing or additional fees, as these are outside of our control. We recommend checking your local customs regulations before initiating an international return to avoid unexpected costs.

8. Contact Us for Assistance

If you have questions, concerns, or need help with your return, please contact our customer support team. A clear and accessible return policy is key to building trust with our customers, and we’re here to make the process as smooth as possible:
Email: artdealrchic@outlook.com Website: artdealrchic.com
We respond to all return inquiries within 24 business hours and strive to make your return experience as smooth as possible, ensuring you feel supported throughout the process. A positive return experience helps us build long-term customer loyalty, and we’re committed to earning your trust.